Experience and Expertise
Domain - Deep Healthcare Expertise
Led by industry veterans with Clinical, Operational, and IT experience, ensuring systems are built with realworld hospital workflows in mind.
Comprehensive End-to-End Solution
Offers a fully integrated HIS and EHR platform covering Clinical, Administrative, Operational, and Financial modules eliminating the need for multiple vendors.
Built for Interoperability
Built for “One Individual - One Interoperable Health Record,” compliant with global standards and integrates with health IDs, insurance, e-prescription.
High Success Rate in Complex Deployments
Recognized for rescuing failed implementations by other vendors and delivering on-time, on-budget solutions even in challenging environments.
Continuous Innovation Backed by R&D
In-house product development and innovation labs keep the platform ahead of trends like AI diagnostics, telehealth, and patient engagement tools.
Strong Training, Support & Change Management
Known for comprehensive training programs, 24/7 multilingual support, and smooth change management processes that ensure high user adoption.
Compliance and healthcare regulations
Global Regulatory Compliance Engine
Built-in compliance framework supports major international standards like HIPAA, GDPR, HL7, FHIR and billing standards CPT, DRG, E & M Coding out of the box.
Region-Specific Customization
Tailored to comply with national healthcare regulations in multiple countries.
Seamless Data Privacy and Security
Enterprise-grade encryption, role-based access, audit trails, and cybersecurity protocols ensure full adherence to data protection laws and healthcare security best practices.
Real-Time Regulatory Updates
A proactive compliance engine that is continuously updated with new regulatory changes, ensuring hospitals are always up to date with the latest legal requirements.
Comprehensive Consent Management
Built-in consent capture and management tools ensure patient rights and data-sharing protocols are aligned with evolving legal mandates.
Audit-Ready Reporting
Robust logging and reporting tools provide complete transparency and traceability, enabling hospitals to meet internalaudits, insurer reviews, and government inspections effortlessly.
Track Record of Zero Compliance Breaches
Demonstrated excellence in maintaining regulatory integrity, with no history of compliance violations across all implementations to date.
Technology stack and architecture
Built on Open-Source Foundations
Built with enterprise-grade opensource tech for flexibility, security, scalability, and reduced total cost.
Microservices-Based Architecture
Modular, decoupled design ensures scalability, quick deployment, easy updates, and smooth third-party integration.
Cloud-Native & Platform-Agnostic
Optimized for cloud or on-premise, enabling flexible deployment without vendor lock-in.
Blue-Green Deployment Strategy
Supports zero-downtime updates, smooth rollouts, quick rollbacks, and minimal disruption to hospital operations.
Containerized with Kubernetes Orchestration
Dockerized services managed by Kubernetes ensure auto-scaling, high availability, and efficient resource utilization across large hospital networks.
AI-Ready Infrastructure
Integrates ML and analytics to enable decision support, predictive insights, and operational automation.
High Interoperability & Open APIs
Offers secure RESTful APIs, FHIR, and HL7 for seamless integration with labs, imaging, insurance, and government.
Real-Time Data Streaming & Event-Driven
Leverages Kafka and event-driven design for real-time data, alerts, monitoring, and reporting dashboards.
DevSecOps Integration
CI/CD pipeline embeds security for faster releases, thorough testing, compliance, and automated vulnerability scanning.
Designed for Global Scale
Battle-tested architecture supports national health systems, hospital chains, and remote clinics on one tech backbone.
Support and response time
24/7 Global Support Coverage
Round-the-clock technical and functional support across time zones, ensuring hospitals get immediate assistance whenever needed.
Ultra-Fast Response SLA
Industry-leading Service Level Agreements with guaranteed first-response times under 15 minutes for critical issues.
Dedicated Account & Support Managers
Each client is assigned a dedicated support team and account manager to ensure personalized, high-touch service.
Local & Regional Support Presence
On-ground support teams and certified partners in key countries provide rapid escalation and hands-on assistance when required.
Robust Helpdesk & Ticketing System
Centralized support portal with transparent tracking, knowledge base, and analytics to ensure accountability and visibility for every issue.
Fast Escalation Protocols
Well-defined escalation matrix ensures quick resolution of complex issues through tiered expert intervention — from L1 to L3 and DevOps.
Proven Track Record of 99%+ Uptime
Reliable infrastructure and responsive support contribute to consistently high system availability and minimal operational downtime.
Data security and software development
Security by Design
Data protection is embedded into every layer of the software development lifecycle, following industry-leading Secure SDLC and DevSecOps practices.
End-to-End Data Encryption
Utilizes AES-256 encryption for data at rest and TLS 1.3 for data in transit, ensuring the highest level of protection for sensitive patient information.
Zero Trust Architecture
Enforces strict identity verification, microsegmentation, and continuous access validation to protect against internal and external threats.
Role-Based Access Control (RBAC)
Granular access permissions ensure users only access data relevant to their role, minimizing the risk of data leaks or misuse.
Regular Penetration Testing & Vulnerability Scans
Security experts and third-party auditors conduct frequent testing to identify and eliminate potential vulnerabilities.
Compliance with Global Standards
Fully aligned with HIPAA, GDPR, ISO 27001, and other international data protection and cybersecurity regulations.
Secure Cloud & On-Premise Deployments
Offers hardened cloud environments and secure on-premise installations with firewall protection, intrusion detection, and advanced endpoint security.
Agile & CI/CD Development Model
Fast, iterative, and secure development cycles allow for rapid innovation while maintaining strict quality and security controls.
Immutable Audit Trails & Logging
Every action is logged with time stamps, user IDs, and audit logs that cannot be altered supporting compliance, transparency, and forensic investigation.
Disaster Recovery & Business Continuity
Built-in redundancy, automated backups, and geo-replicated failover systems ensure zero data loss and rapid recovery from incidents.
Cost-efficiency and value for money
Unmatched ROI for Hospitals
Proven to deliver significant cost savings and operational efficiency, enabling hospitals to recover their investment within months.
Modular & Scalable Pricing Models
Flexible pricing options — pay-as-you-grow, subscription-based, or perpetual licensing — that suit hospitals of all sizes and budgets.
All-in-One Platform
Comprehensive suite (Clinical, Operational, Administrative, and Financial) eliminates the need for multiple vendors or third-party integrations, reducing total cost of ownership.
Built on Open-Source Technologies
Comprehensive suite (Clinical, Operational, Administrative, and Financial) eliminates the need for multiple vendors or third-party integrations, reducing total cost of ownership.
Cloud-Optimized for Cost Control
Cloud-native architecture reduces infrastructure overhead, allowing hospitals to scale capacity based on demand without upfront capital expenses.
Faster Implementation, Lower Costs
Rapid deployment tools, pre-configured templates, and experienced teams lead to quicker go-lives and reduced implementation costs.
Reduced Downtime, Increased Productivity
High system uptime and efficient workflows result in more productive staff, fewer disruptions, and greater patient throughput.
No Hidden Costs
Transparent pricing with clearly defined deliverables, support terms, upgrades, and future scalability — no surprises or hidden charges.
Long-Term Value Through Innovation
Regular feature enhancements, AI integrations, and regulatory updates are included at no extra cost, future-proofing the system for years to come.
Innovation mindset
Continuous R&D Investment
A dedicated innovation lab and consistent reinvestment into research and development ensure the platform stays ahead of industry trends and emerging technologies.
AI-Driven Healthcare Intelligence
Embedded AI and machine learning models enhance clinical decision support, predictive analytics, and population health management.
First-Mover in Cloud-Native Architecture
Among the earliest adopters of microservices and cloud-native infrastructure in HIS/EHR — enabling unmatched agility, resilience, and scalability.
Voice & NLP-Enabled Interfaces
Innovative user interfaces powered by voice commands and natural language processing make clinician interaction faster, hands-free, and intuitive.
Patient-Centric Engagement Tools
Integrated mobile apps, patient portals, telemedicine modules, and remote monitoring enhance digital touchpoints across the continuum of care.
Data-Driven Culture
Real-time dashboards, embedded BI, and self-service analytics empower stakeholders to make smarter, faster decisions at all levels.
Scalability opportunities
Designed for Multi-Facility, Multi-Region Expansion
Seamlessly supports single hospitals, hospital networks, national health programs, and multicountry deployments on a unified platform.
Modular Architecture for Phased Rollouts
Hospitals can start small and expand over time by activating new modules (clinical, financial, inventory, etc.) as their needs evolve.
High-Concurrency Performance
Optimized to handle millions of transactions per day across departments, locations, and users without performance degradation.
Multi Tenant Support for Group Hospitals
Allows group hospital chains to manage multiple branches and locations with centralized control and local autonomy.
APIs for Seamless Integration
Extensive open APIs allow for quick integration with local systems (labs, insurance, government portals), making it easier to scale in new markets.
Future-Ready for Growth
Architected to integrate with future technologies such as AI, IoT, and blockchain, ensuring long-term scalability as healthcare evolves.